Legal

Refund Policy

FamilyGoal subscriptions can be purchased through the Apple App Store or FamilyGoal web billing. Android is still in pre-registration and does not have Google Play purchases yet.

Start with the purchase channel

Use the Apple Account or FamilyGoal web billing portal that purchased the subscription. Refund decisions stay with that original purchase channel.

Apple App Store

Manage or cancel the subscription in your Apple Account subscription settings.

Apple receives the payment and decides refund requests. Submit the request through Apple's Report a Problem service.

FamilyGoal web billing

Use Manage Billing for cancellation, payment method, invoice, and receipt actions available in the web billing portal.

Contact FamilyGoal support. We review eligible web billing refund requests case by case.

Cancellation and refunds are different

Canceling stops the next renewal but does not automatically refund a charge. Paid access normally remains available until the current billing period ends unless the purchase is refunded or revoked.

Open Supportgeneral@familygoal.app

What to include when contacting FamilyGoal

Email general@familygoal.app with your account email, space name, purchase channel, transaction or order ID, charge date, and a short explanation. Do not send full payment card details.

When refunds may be considered

Where FamilyGoal is able to process a refund, we may consider factors such as:

  • - whether the request was made soon after the charge
  • - whether there was an accidental or duplicate purchase
  • - whether there was a billing problem we could not reasonably resolve another way
  • - any applicable consumer rights required by law

What happens if a refund is approved

A refund may end the related paid entitlement immediately. RevenueCat then synchronizes the updated entitlement status with FamilyGoal.

The purchase channel and your payment provider or bank control when returned funds appear.

What this policy does not promise

  • - automatic approval for every request
  • - instant refund processing or same-day bank settlement
  • - continued paid access after an approved refund is processed

This policy supplements, and does not replace, any mandatory consumer rights that apply to your purchase.

Need help?

Visit Support for general billing help, sign-in issues, privacy requests, and account questions.

Last updated: September 17, 2026