Get the right help, without the runaround

One support inbox covers billing, refunds, sign-in issues, privacy requests, and general FamilyGoal questions.

Send email

general@familygoal.app

Current availability

Billing follows the purchase channel

FamilyGoal is available on the web and on iPhone. Manage App Store purchases with Apple and web purchases through FamilyGoal. Android remains open for pre-registration, so Google Play purchases are not available yet.

Billing and subscriptions

Get help with plan questions, payment issues, receipts, and subscription access for App Store and web billing.

Refund requests

Refund handling depends on where the subscription was purchased. Check the Refund Policy for the correct Apple or web route.

Account and sign-in help

If a magic link or one-time code is not working, we can help you recover access to the right account.

Privacy and data requests

Use the same inbox for privacy questions, data access requests, and deletion-related help.

Before you write

A little context helps us respond faster

Manage an iPhone subscription with the Apple Account that purchased it, or a web subscription through the FamilyGoal billing portal. Include the account email and purchase details when asking for help.

  • Include the email address used for your account.
  • Mention the space name for billing or ownership issues.
  • For refund requests, include the purchase channel, transaction or order ID, and charge date.
  • Manage the subscription through the original purchase channel: Apple App Store or FamilyGoal web billing.

For full billing and refund guidance, read the Refund Policy.

FAQ

Common support questions

Quick answers for account access, billing, privacy, refunds, and space ownership.

How do I manage or cancel my subscription?

Manage or cancel it through the channel where it was purchased: App Store subscription settings for an iPhone subscription, or Manage Billing for a web subscription. Deleting the app or your FamilyGoal account does not cancel a subscription.

How do I request a refund?

Apple handles App Store refund decisions through its Report a Problem service. For web billing, contact FamilyGoal support. See the Refund Policy for full details.

I cannot sign in or access my space. What should I do?

Check your inbox and spam folder for the magic link email, or use the one-time code from that email. Make sure you are using the same email address that was invited or previously used for the space.

How do I make a privacy or data request?

Email support with the account email involved and a short description of what you need. We use the same support inbox for privacy and data requests.

Who can manage billing for a space?

The FamilyGoal space owner controls plan choices, but an iPhone subscription must be managed by the Apple Account that made the purchase. Web subscriptions are managed through the owner's billing portal.

How do I delete my account or space?

Use Delete account from your account screen. If you own spaces, deletion permanently removes those spaces and their data. Deleting your FamilyGoal account or uninstalling the app does not cancel an App Store or web subscription; cancel it separately in the original purchase channel.